Sample Apology Letters

Say "I am sorry" with a sincere apology letter. Choose from dozens of model letter templates.

How to write a business apology letter:

Use a serif font
Type this apology letter on your computer using a serif font, such as Times Roman or Georgia, and print it on good-quality, bright-white paper.

Use a formal business letter format
such as full block or semi-block.

Offer your apology in the beginning of the letter
Clearly state the problem: “Please accept my apology for being unable to give you a definitive answer at this time...” or “We apologize for whatever inconvenience this may cause you, but...”

Give some explanation for what happened
“Our committee has not yet completed its investigation into...” or “In order to err on the side of caution, this toy has been recalled by the manufacturer...”

Focus on what actions you are taking to rectify the problem
“We are happy to offer you a full refund...” or “We will be happy to notify you as soon as we receive the information you requested...”

Hand-sign the apology letter with a black pen.

Remember: Say you are sorry as soon as wisdom dictates!
You will find that an apology letter will not only help save your friendships and your business associates, it can also dissolve a small problem and keep it from snowballing into a big one!

Always be honest and ethical
I know that it pays to always choose the right. Be honest in all your business and personal dealings. Decide to always tell the truth. If you go the extra mile to be ethical, your business will improve and you will feel much better about yourself.

How to write a personal apology letter:

Handwrite this apology letter carefully; don't type it on a computer.
We invite you to use our free stationery templates.

Express your apology in the beginning of your letter:
“I am so sorry...” or “I want to apologize...”

State exactly what you did wrong early in the apology letter:
“I shouldn't have lost my temper when...” or “I have looked all over, but I'm afraid I have lost your book...”

Accept responsibility for what you did and don't blame the other person:
“I accept full responsibility for what happened...” or “I know this was completely my fault...”

Promise in your apology letter not to repeat your offensive action
Ask the injured party to give you an opportunity to prove this to them.

Suggest that the two of you get together
Meet at a restaurant or some other nonthreatening place so that you can apologize in person and begin to rebuild your relationship.

Why an apology letter is so important:

• Writing an apology letter shortly after the offense can usually help save a relationship before a wound becomes a scar and the damage becomes irreparable.

• You can usually find forgiveness and understanding if you freely acknowledge what you did wrong and express sincere regret in your apology letter.

• Depending on the situation, if you offer the injured party the appropriate material restitution for whatever loss they incurred because of you, this will also help to repair your relationship.

• You can help to rebuild your credulity in your apology letter if you promise not to repeat the offense and assure the injured party that they will see a definite change in your behavior.

• You can use your apology letter to assure the injured party that you truly value their friendship and do not want to lose it.

• Just writing an apology letter shows the injured party that you realize you were wrong and that you value the relationship.

• You may find that if you freely apologize and accept responsibility for what you did, the injured party may also accept some responsibility for the problem and apologize to you in return.

• Be careful! Use wisdom in deciding when to write your personal apology letter. What does your experience with the injured party tell you? Should you write the apology letter immediately or should you wait and give him/her a brief cooling-off period?

Need to write an apology letter? Learn More Say it right with professional-quality letters. Write with confidence using: Expert help every step of the way Appropriate phrases and sentences Challenging letters made easy You'll get sample apology letters for each of these topics: Apologize for a defective, damaged, or incomplete product Apologize for a late payment Apologize for a missed deadline Apologize for a shipping delay or error Apologize for an invoice or billing error Apologize for betrayed trust Apologize for damaged property Apologize for hurt feelings Apologize for missing an appointment Apologize for missing an event or for overlooking or forgetting someone Apologize for missing or being late to a meeting or appointment Apologize for offensive behavior Apologize for poor or inadequate service Apologize for providing incorrect or incomplete information Apologize for sending a collection letter by mistake Apologize for someone else (business) Apologize for someone else (personal) Apologize to an employee or employees Write a business apology Write a personal apology You'll also get sample apology letters for each of these related topics and more: Announce a layoff Announce an office or store closing to employees Announce bad news to employees Cancel or decline to schedule an appointment Cancel or postpone an appointment Cancel or postpone an invitation Correct your own error in a transaction Deny an expected or hoped-for promotion or raise Dismiss an employee for reasons beyond the employee's control Explain an error you have made Inform customers of a misprint Reject or terminate a business relationship Respond to a complaint while admitting fault and making an adjustment Writing a letter can be as easy as 1, 2, 3! Find an apology letter that fits your needs and copy it directly into Microsoft Word or your favorite word processor. Or let our software guide you step-by-step through the writing process, suggesting sample phrases and sentences for each writing step. In minutes, you can write an effective apology letter. Print your apology letter and send it!